MahaRERA Complaint Disposal Surges to 137% in 2025

The Maharashtra Real Estate Regulatory Authority (MahaRERA) reported a significant improvement in its complaint resolution performance in 2025, disposing of 6,045 homebuyer complaints, compared with 5,073 complaints filed during the same year, according to official data.

The regulator stated that it is prioritizing the disposal of older pending cases, which has helped boost its overall case resolution rate.

Established in May 2017 under the Real Estate (Regulation and Development) Act, 2016, MahaRERA maintained a complaint disposal rate between 50% and 70% during its first seven years.

Key Highlights

• MahaRERA resolved 6,045 complaints in 2025, exceeding the 5,073 new complaints filed
• Complaint disposal rate rose sharply to 137% in 2025
• The regulator’s overall disposal rate increased to 127% in the past two years

Also Read: MahaRERA Resolves Record Homebuyer Complaints in 2025

However, in the last two years, the authority has significantly improved its efficiency, raising the disposal rate to 127% overall. In 2025 alone, the disposal rate reached 137%, indicating that the regulator resolved substantially more complaints than were newly registered.

Historical data shows how complaint volumes and disposal performance have evolved over time. In 2017, MahaRERA recorded 1,324 complaints, with a disposal rate of 27%. In 2018, complaints increased to 4,253, while the disposal rate improved to 56%.

During 2019 and 2020, the number of complaints stood at 4,376 and 3,049, with disposal rates of 71% and 53%, respectively. In 2021, 3,554 complaints were reported with a 57% disposal rate, which rose to 79% in 2022, when 3,312 complaints were filed.

More recently, 4,006 complaints were recorded in 2023, followed by 3,868 complaints in 2024 and 5,073 complaints in 2025. The disposal rates during these years improved significantly to 70%, 123%, and 137%, respectively.

"MahaRERA is taking prompt action on new complaints filed by initiating a hearing process within a couple of months of their registration. Every year, around 5,000 complaints are registered. Currently, although the number of pending complaints is around 6,000, except for those filed in the last couple of months, the hearing process for almost all the existing complaints has already begun," MahaRERA said in a statement.

Also Read: MahaRERA Resolves 5,267 Homebuyer Complaints in 10 Months

The regulator’s improved performance highlights its efforts to strengthen homebuyer grievance redressal, improve transparency in real estate transactions, and reduce case backlogs in one of India’s largest property markets.

Statistics, Data, and Insights

Statistics & Data:

Complaints filed in 2025: 5,073

Complaints resolved in 2025: 6,045

Disposal rate in 2025: 137%

Overall disposal rate in the last two years: 127%

Complaints in 2024: 3,868

Complaints in 2023: 4,006

Complaints in 2022: 3,312

Complaints in 2021: 3,554

Complaints in 2020: 3,049

Complaints in 2019: 4,376

Complaints in 2018: 4,253

Complaints in 2017: 1,324

Disposal rates over time:
2017 – 27%
2018 – 56%
2019 – 71%
2020 – 53%
2021 – 57%
2022 – 79%
2023 – 70%
2024 – 123%
2025 – 137%

Officials from Maharashtra Real Estate Regulatory Authority said the recent improvement reflects the authority’s focus on clearing older pending complaints and accelerating hearings.

Industry observers note that faster complaint resolution strengthens homebuyer confidence in the real estate regulatory framework and supports transparency in property transactions.